Help your parcel on its way

Make sure your parcel shipment meets the requirements outlined in our shipping instructions:

  • Parcels may not weigh more than 20 kg. The maximum permitted dimensions are 100 (L) x 50 (W) x 50 (H) in cm. For a ParcelLetter different measurements apply. A ParcelLetter may not be larger than 38 (L) x 26.5 (W) x 3.2 (H) in cm.
  • The parcel must feature a DPD parcel label.
  • The parcel label is printed on white paper.
  • Attach the parcel label firmly on the parcel but don't use sticky tape over the bar code.
  • Always use sturdy packaging materials. Parcels must be sealed with tape and may not be torn or leaking. Make sure the contents of your parcel cannot shift about.
  • All shipments are subject to the General Terms and Conditions of our Online shipping service.