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Frequently Asked Questions

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Do I have to register?

No you don’t, however registration does offer advantages. For example, you will not be required to fill in your shipment details for every parcel shipment anymore. You can also upload multiple labels at one time, use the address book feature and consult an overview of all you shipments.

 

What’s the difference between sending as a private or business user?

If you are sending a parcel as a business user, not your own name, but the name of your company will appear in the email to the recipient. The name of your company also appears on the parcel label.

 

To which destinations can I send parcels?

The Pickup parcelshop allows you to send parcels to home addresses and other Pickup parcelshops in the Netherlands and Europe. You’ll find a complete list of all possible destinations in our Rates overview

We do not send parcels to PO Box addresses and addresses on islands (with the exception of Ireland and the United Kingdom). You’ll find a complete list of all excluded destinations on our website

 

Can I send a parcel to another Pickup parcelshop?

Yes, it is possible to send a parcel from one Pickup parcelshop to another Pickup parcelshop. In our Pickup Finder you can find all Pickup parcelshops in the Netherlands and the rest of Europe. 

 

Can parcels also be send to PO Box addresses?

No, you cannot send parcels to PO Box addresses, freepost numbers and NAPO addresses. In addition to PO Boxes and freepost a number of postcode areas are excluded from the DPD Consignment Services. These are islands or inaccessible areas. You can find a list of excluded on our website.

 

Can I send parcels to addresses on an island?

No, we do not deliver parcels to islands, with the exception of addresses in the United Kingdom or Ireland. In addition to PO Boxes and freepost a number of postcode areas are excluded from the DPD Consignment Services. These are islands or inaccessible areas. You can find a list of excluded on our website.

 

How long will it take for my parcel to reach its destination?

That depends on the country where you send your parcel to. On our website you will find the indicated lead times for each country. 

 

What does it cost to send a parcel from a Pickup parcelshop?

The rate depends on the parcel weight and destination. Click here for a list of our rates. 

 

Why am I required to fill in the recipients email address?

Our Predict service keeps the recipient informed on the day of delivery. We can not communicate without his email address.

 

How does the recipient know that his parcel is on its way?

Immediately after you have created the parcel label, the recipient receives an email or SMS that a parcel is on its way to him. Our Predict service sends him an email with the scheduled delivery date the day before we actually deliver the parcel,. If desired, he can specify other delivery instructions. This is possible up to an hour for delivery. The options are:

  • Delivery on another date
  • Delivery to another address
  • Delivery in a Pickup parcel shop
  • Giving permission to put the parcel in a safe place

Additionally, the receiver can track his parcel live on the day of delivery. This way, he can see exactly how many stops the driver still has to make before he will deliver the parcel.

 

How does the recipient know that his parcel is ready for pick up in a Pickup parcelshop?

When you send a parcel to a Pickup parcelshop we will inform your recipient by email or text message when the parcel is ready for pick up. The parcel will be held in a Pickup parcelshop for 7 calendar days. If the recipient doesn’t pick up the parcel, we will send the parcel back to you. Although this return shipment will not involve any additional charges, we cannot refund the shipping charges.

 

How do I know if my parcel has been delivered?

DPD uses Track & Trace. You can trace your parcel at any time by entering the parcel number on www.dpd.nl. Here you can see whether the parcel has been delivered.

 

What will happen if my parcel can’t be delivered?

If the recipient refuses the shipment or the parcel cannot be delivered for another reason, we will send the parcel back to you. Although this return shipment will not involve any additional charges, we cannot refund the shipping charges.

 

What should I do if my parcel is damaged or has not been delivered?

Please contact our Customer Service at 0900-3734663 (€ 0.50 per call. Monday to Friday from 8 to 5:30 p.m.). You need a parcel number to track your parcel.

 

Does DPD pick up parcels at my home address?

No, we don’t. To send your parcel, you have to deliver it yourself at a Pickup parcelshop. Do you own a company and do you send parcels regularly? Please contact us using this contact form.

 

How large and heavy can my parcel be?

The maximum permitted parcel weight is 20 kg. The maximum permitted dimensions are 100 (L) x 50 (W) x 50 (H) in cm.

 

How long will the DPD parcel label be valid?

Once you have printed a label, it must be used within 10 calendar days.

 

How do I pay for the DPD parcel label?

You can pay for the parcel label via iDeal or with your creditcard.

 

Where can I find a Pickup parcelshop?

With the Pickup Finder you will find your nearest Pickup parcelshop. 

 

Which requirements must my packaging meet?

Your parcel should be firmly packed and sealed with tape, and the packaging may not be torn or leaking. Make sure the contents of your parcel cannot shift about. De volledige verzendinstructies lees je op onzeShipping instructions

 

Is there anything I can't send?

We are not able or allowed to send certain items. These include live animals, weapons, valuables (such as antiques and cash), perishable items, fragile items (such as statues or bottles of wine) and hazardous substances. For a complete overview, please refer to our General Terms and Conditions.

 

Is my parcel insured?

Your parcel is insured for damage and loss in accordance with the General Conditions of Transport.

 

Will I receive a proof of shipment?

You will receive a list of shipping instructions along with the parcel label. These instructions will also state the number of parcels and the parcel numbers for your shipment. This document will be signed by the Pickup parcelshop. It also serves as your proof of shipment.

 

Does DPD use Track & Trace?

Yes, you can trace your parcel online by entering the parcel number at www.dpd.nl